Horn Hill Dental Practice, Millom.
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independent dental care.

Horn Hill Dental Practice.
1 Horn Hill, Millom, Cumbria LA18 5DP.
Phone 01229 772319.



Independent dental care allows dental professionals to offer a greater choice, with the dentistry being more focused on prevention, than may otherwise be possible. In essence this is how we would prefer to be treated. We offer a quality service, with continuity of care and innovation in areas where we think it will make a difference.
We provide independent dental care both under a FPI or 'fee per item' basis and with Denplan Excel Care a capitation scheme. We also offer payment plans so you can spread the cost of treatment. This gives patients a choice about how to budget and pay for treatment. Read below for the information on the different options. 

Fpi (fee per item)

Fee per Item, means that you pay for each appointment as you go along, whether you attend just as an emergency, for urgent care, or as a regular patient. Each time we perform an examination or oral health assessment, we will provide you with a printed estimate detailing what we have found, what this means for you and what your options are. We will also include the cost of what is being suggested, as well as some back ground information where this may be helpful in making your decision. If having read the information you have any further questions you can give us a ring or call in so we can address your concerns.

​We will also explain how healthy your mouth is, and what your risk assessment is in relation to dental decay, periodontal (gum) disease and if relevant, erosion and tooth surface loss (tooth wear). We will also advise you on an appropriate recall interval for your next examination with a dentist, as well as how frequently you should attend our hygienist / oral health educator team to help keep your teeth and gums clean and healthy. 

Dental decay and gum disease are the MOST COMMON diseases in humans, and are entirely preventable in 90% of the population. Regular professional care and support are essential in helping you identify any areas where your oral hygiene can be more effective and helping you maintain the health of your teeth and gums in difficult to access areas. If early stage decay has been identified we may also need to regularly apply professional strength fluoride vanishes or re-mineralising gels so we can avoid having to resort to further fillings in the future. We are also able to provide advice on how to maintain a healthy and tooth friendly diet for you and your family.
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Denplan Care

Denplan Care is a capitation scheme which, for a banded monthly fee covers all routine dental treatment from examinations, hygienist visits, fillings root treatments to advanced care, as well as providing access to emergency care out of normal practice hours (ring us on 01229 772319), or if your away from home, contact Denplan (UK 0800 844 999, Overseas +44 (0)1962 844 999).

The only items not included are lab fees (the price our technical partners charge for their work in manufacturing a crown, bridge or plate), orthodontics (braces), and purely cosmetic items such as tooth whitening. It does not cover specialist referrals or implants, which we do not provide in house.

If you would prefer a simple product focused on prevention but still providing access to emergency care out of hours, please and we will help arrange this for you. These type of more limited plans are called Denplan Essentials.

In addition to the quality evaluation Denplan requires for all its participating practices, we have been awarded Excel accreditation, so you can be reassured that we have been independently assessed as providing a very high standard of ethical and profession care to all our patients.
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PRACTICE PAYMENT PLAN

Why choose a payment plan?

You can spread the cost of your dental treatment making it more affordable. Each plan is tailored specifically for you and what you can afford to commit. Plans that last from 3-10 moths with a monthly processing fee of only £1 per month.

​How easy is it to set up a payment plan?
Its quick, easy and straight-forward to arrange, here is how it works:
  1. You agree a treatment plan with your dentist and decide if its an ongoing or a fixed-term plan. All your payments are conveniently collected by direct debit.                                                                                                                                                                                          The difference between fixed-term plan and an ongoing plan:                                                                                                                                                                                                                        Fixed-Term Plan – With this plan you and your dentist agree the total numbers of payments to be made for the treatment and the monthly amount.​                                                                                                                                                                                                           Ongoing Plan – with this plan you and your dentist agree the monthly amount. Your plan will continue until it is cancelled. 
  2. You and your dentist can choose to agree an initial payment amount (this can be any amount, or you may decide not to have one at all).
  3. Your dentist will give you a printout of the terms and conditions.
  4. Compete the short online application with your dentist – this will be sent to Simply health professionals.
  5. As soon as the form has been sent you will receive a confirmation email from Simplyhealth Professionals (the terms and conditions will be included).
  6. Payments are collected from you on the 1st of each month.
  7. If you would like another plan all you need to do is complete a new application

​​You can discuss this further with the practice manager if this is the payment option you would like. We can provide you with information leaflets if you would like to look into this further. 

We want you to be happy with the dental care we provide, which means ensuring you have all the information you need to make a decision about what is right for you. If , for example, a filling is found to be larger or more complex than we anticipated and our estimate needs to change, we will inform your at the earliest opportunity. Where something has not gone to plan we will tell you, explain what has happened and what else is needed to set it right giving you all the options we can.

If you are unhappy with the care you have received, or have any suggestions about how we can improve, please contact Mrs Helen Robinson our practice manager and we will do our best to address your concerns via our in house complaints procedure. We will acknowledge receipt of your contact, investigate and get back to you as soon as possible, usually within a working week. If this will not be possible we will explain why. If we have not been able to address your complaint to your satisfaction, you can access further help via the General Dental Council (Private & NHS), or if you are a Denplan patient you can contact them directly. ​