HORN HILL DENTAL PRACTICE
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    • Failed To Attend Appointment Policy.
    • Practice Complaints Policy.
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  • Services/Treatments We Offer.
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    • Early Years Resources (3-5 Years): >
      • When should I take my child to the dentist?
      • First Visit to The Dentist (3-5 years).
      • Why do we have teeth? (3-5 years).
      • Early Years Diet Advice (3-5 years).
    • Key Stage 1 Resources (6-8 Years): >
      • Key Stage 1 Diet Advice (6-8 years).
      • Key Stage 1 'Our Smile' (6-8 Years).
      • Key Stage 1 Types Of Teeth (6-8 Years).
    • Key Stage 2 Resources (9-11 Years): >
      • Key Stage 2 Diet Advice (9-11 years).
  • Home.
  • Opening Hours.
  • How to Find Us.
  • Contact Us.
  • Who We Are.
  • Join Our Team!
  • Independent Dental Care.
  • Denplan Information.
  • NHS Dentistry.
  • Accreditations.
  • Dental Anxiety.
  • Sedation Services.
  • Coronavirus.
  • Practice Policies.
    • Failed To Attend Appointment Policy.
    • Practice Complaints Policy.
    • Practice Privacy Policy.
    • Practice Cookies Policy.
    • Practice Sepsis Policy & Information.
    • Dental X-Rays Patient Information
  • Services/Treatments We Offer.
    • Emergency Care.
    • Examinations/Assessments.
    • Preventative Care.
    • Restorations.
    • Endodontics/Root Treatment.
    • Cosmetic Dentistry.
    • Oral Surgery.
  • Patient Feedback.
  • Patient Feedback Form.
  • Dentistry for: Babies, Toddlers & Children.
    • NHS Dentistry for Children.
    • Private / Denplan Care for Children.
  • Learning Recourses for Schools, Parents & Children.
    • Early Years Resources (3-5 Years): >
      • When should I take my child to the dentist?
      • First Visit to The Dentist (3-5 years).
      • Why do we have teeth? (3-5 years).
      • Early Years Diet Advice (3-5 years).
    • Key Stage 1 Resources (6-8 Years): >
      • Key Stage 1 Diet Advice (6-8 years).
      • Key Stage 1 'Our Smile' (6-8 Years).
      • Key Stage 1 Types Of Teeth (6-8 Years).
    • Key Stage 2 Resources (9-11 Years): >
      • Key Stage 2 Diet Advice (9-11 years).
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YOUR CART

-Failed to attend appointment policy-

At our practice we will endeavour to manage our appointments system to avoid delays in appointment times and minimise loss of surgery time through cancellations and failed appointments.
In our practice we:  Our ​
• Communicate with patients in a courteous, friendly, professional manner.
• Make sure that patients receive full information about our services, their treatment and its cost.
• Provide advice and treatment outside normal surgery hours where necessary.
​• Refer patients for further professional advice and treatment where appropriate.
In our practice we will:
• Manage our appointments system so that treatment appointments are booked no more than 6 weeks ahead.
• Ensure that patients should have to wait no longer than 10 minutes to be seen. Where there is a further delay, we will explain the reasons. 
• Remind patients of their appointment by phone, email or text (as preferred).
​• Monitor our waiting times for (i) treatment and (ii) for booking appointments.
• Provide as much notice as possible when appointments have to be changed or cancelled and explain the reasons.
• Advise patients if there is a change of dentist. 
In return, we would like you to: 
• Participate in your dental treatment, particularly any advice about prevention and diet that we have asked you to continue at home.
• Arrive on time for your appointment. Please give the practice at least ​24 hours’ notice if you are unable to keep your appointment.
​NHS patients, if you miss an appointment on more than one occasion without letting us know, we may need to review future provision of treatment for you at this practice.

If you fail to attend two NHS appointments at this practice you will lose your NHS place. 
• Advise us of any changes to your contact details (address, telephone numbers, email) to help us keep our records up to date and ensure that we are able to contact you. 
Reminder Calls/Text Messages are made out of courtesy, not necessity. It if your responsibility to turn up on time for an appointment. Failure of the text message system for any reason is not a sufficient reason for failing to attend or turning up too late for treatment.
Horn Hill Dental Practice, 
1 Horn Hill, 
Millom, 
Cumbria,
LA18 5DP. 

​01229 772319.