- Patient Feedback -
A message from the staff at Horn Hill Dental Practice, Patient feedback is very important to us at Horn Hill Dental Practice. We provide a comments book on the reception desk and have a yell form that can be filled out online. If you have any comments or feedback you would like to give us, dont hesistate to complete the patient feedback form which is linked below! We are always looking for new ways to improve the service we offer you. Your opinions and feedback are really important in helping us to do this. All your feedback is compiled and discussed at our practice meetings monthly and we hope to continue this. The previous years have been very challenging due to the pandemic. We have faced many obstacles to ensure we can provide dental care, to the highest standard, to our patients...including obtaining stock, PPE and rising costs in materials. Reading all of the positive comments left about our practice fills us with so much pride for the work we do. We hope we continue to meet your expectations for your dental care. Below, you will find a collection of our most recent feedback from our patients. |
Click the button below to complete our patient feedback form.
Your feedback is very important to us, thank you :)
Review response coming soon... |
Review response coming soon... |
CaitlinA-32Review Date: 13/08/2024.
Source: Yell Reviews. |
"Great staff, clean practice, fantastic and friendly service. Reception, dental nurses & the dentist I saw Dr David Smith were brilliant. I was seen quickly after my referral and I would happily recommend this dentist to anyone. Thank you so much to all the staff".
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Review response coming soon... |
Emma RyanReview Date: 17/04/2024.
Source: Online Patient Feedback Form. |
"After many years of avoiding the dentist, and only when my dental pain far exceeded my fear did i finally face up to the fact i needed help. I was incredibly fortunate to be referred to Dr David Smith who offers a number of different options to enable highly anxious patients to receive dental care. David is patient, calm, gentle, reassuring, with a 100% patient centred care approach to dentistry. Six or so appointments later and i am nearing the end of my treatment plan. Not once have i felt any pain during any of my procedures and the fact i have kept going back for more is testament to the care and expertise of David and his team. I cannot thank you David, and your team enough for everything you have done for me".
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Review response coming soon... |
AmyB-929Review Date: 11/03/2024.
Source: Yell Reviews. |
"Excellent care. As an anxious awaiting a tooth extraction the care and expertise given by Dr Smith was outstanding. Highly recommended!"
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Review response coming soon... |
Joanne BrannonReview Date: 07/08/2023.
Source: Online Patient Feedback Form. |
"I was referred by my dentist to remove what was left of a tooth from a previous crown. I saw David who instantly put me at ease, explained the procedure & talked me through every step. Thank you so much it made the experience so much easier, I’m so grateful".
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Review response coming soon... |
KrisR-57
Review Date: 23/03/2023.
Source: Yell Reviews. |
"Horn hill dental practice is the most amazing place to go for dental work. I'm very nervous when I visit any dentist and this procedure was recommended for me to be sedated. David and the team were excellent both during and after the treatment. That's pretty much all I can say as everything else I don't remember. Thanks again Horn hill team".
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"Thank you Kris, for your lovely feedback regarding your sedation appointment with us and your comments regarding our dental team, we are glad you had a positive experience! Best wishes." - Horn Hill Dental Team. |
Sheila Corless
Review Date: 21/02/2023.
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"I had a tooth removed today by David and it was absolutely the best dental experience I have ever had. He was so calming and discussed every part of the procedure. This tooth has been bothering me for almost 3 years and it has finally been removed successfully and painlessly. Thank you to all the pleasant and lovely staff. Many thanks".
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"Thank you Sheila, for your lovely and positive comments on your experience at the practice and with our dental team. We are glad that after three years of your discomfort, we were able to help you - in a pain free and calming approach! Thanks again, Sheila!" - Horn Hill Dental Team. |
MelissaL-129Sedation Mentoring Work Experience.
Review Date: 14/02/2023.
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"Thank you for a consistently welcoming, well organised, attentive and supportive environment during my multiple IVS sessions with the practice.
David, Yvonne, Helen, Rhiannon, Hazel and the rest of the team have really changed the way I view dentistry and I have had an very enjoyable time at Millom. David has always been very accommodating to any queries I have. I have learnt a great deal from his chairside and hands-on teaching. I have felt like a valued "member" of the practice during my visits and I hope the techniques and advice I have been able to witness is something I can adopt into my daily practice as a clinician in the future. I would recommend this practice to patience who may feel a little anxious when visiting the dentist. David has a very patient and calming tone when sedating patients which very much will put you at ease! Thank you for a brilliant teaching opportunity!" |
"Thank you Melissa for your positive comments on our team and the practice as a whole! It was an absolute pleasure to have you as part of our team and we are glad to know you felt like a valued member during your time with us! Our staff, including our Dental Nursing team who assisted you during your IVS sessions - commented that you had a wonderful chairside manor with patients, were polite, grateful for assistance and are a pleasure to work alongside in general! We wish you all the luck in your next ventures, you are welcome back to the practice anytime!" - Horn Hill Dental Team. |
LynseyM-124
Review Date: 13/12/2022.
Source: Yell Reviews. |
"I visited the practice via a hospital referral. The procedure was slightly complicated but everything was fully explained to me prior to treatment. David and all the staff were extremely professional and very friendly and the procedure was pain free.
Thank you". |
"Thank you Lynsey, for your positive comments regarding your experience with us! We are glad to hear that you found Dr David Smith and all team members professional and friendly! We will be sure to pass this message forward! Thank you again, Lynsey!" -Horn Hill Dental Team. |
"Thank you, Laura, for your positive review on your experience with us at Horn Hill Dental Practice. We are glad to hear our staff were friendly and that the treatment went very well! Thank you again, Laura". - Horn Hill Dental Team. |
DorothyK-34
Review Date: 09/12/2022.
Source: Yell Reviews. |
"I only went to this dentist as a hospital referral and what a surprise, all the staff were excellent, from entering to leaving. The receptionists to the dentist (David), all had a smile on their face and told me step by step of all that was involved.
Thank you all and hope you all have a very happy Christmas and New year". |
"Thank you Dorothy, for your positive review on your experience at Horn Hill Dental Practice! We are glad to hear that our team members, including the dentist - Dr David Smith, were all friendly and ensured you were informed throughout the entire process. We understand patients anxieties of visiting the dentist, so we are pleased to hear we made this a comfortable experience for you! We wish you a very happy new year!"- Horn Hill Dental Team. |
PhillipK-33
Review Date: 06/12/2022.
Source: Yell Reviews. |
"I have during the course of this year required the removal of two teeth. I have on both occasions found the staff /team at the Horn Hill practice all to be professional, skilled, efficient, polite, and friendly in all aspects of the process. I would not hesitate to recommend the practice to anyone requiring the service's of a Dental practice".
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"Thank you Phillip, for your positive review on your experience - receiving dental treatment with us! We are glad to hear that you were pleased with our team members and would recommend us to others! Thank you again, Phillip!" - Horn Hill Team. |
"Thank you Paul for your positive comments on your experience with us, at Horn Hill Dental Practice! We are glad to hear that your first visit was a positive one and that you found us professional, caring and most importantly - were not in any discomfort during your treatment! Thank you again, Paul!" - Horn Hill Dental Team. |
AshleighC-90
Review Date: 29/11/2022.
Source: Yell Reviews. |
"I didnt think there would be such a thing as a good experience going to the dentist, but I recently came to this dentist for a wisdom tooth extraction and honestly couldn't praise the dentist and his assistant enough. I felt so at ease, and got my wisdom Tooth removed no problems, no pain and felt very comfortable. Thankyou all so much !! 🙂".
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"Thank you Ashleigh, for your positive review on your experience with us, at Horn Hill Dental Practice! We are glad to hear that our team members put you at ease during your treatment and that you experienced no discomfort!" - Horn Hill Dental Team. |
JackieReview Date: 20/11/2022.
Source: Online Patient Feedback Form. |
"I was referred to Dr David Smith for a wisdom tooth extraction. I was very nervous, but quickly put at ease by all the staff at the practice. David explained the procedure and I didn't feel a thing, tooth was out before I realised, was expecting more to happen but everything was finished. The gentle shoulder rubs by Rhiannon were very comforting. Afterwards I've had no pain or bleeding. Did I really have a tooth out or did I dream it? All that stress for nothing! Excellent dental practice, thank you David".
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"Thank you Jackie for your review of the care you received and the experience you had while being referred to us...we are overjoyed to hear that this was a positive one! We are glad that our team were able to put you at ease regardless of your anxieties. We will be sure to pass these lovely comments on to Dr David Smith and your dental nurse - Rhiannon. Thank you again Jackie!" - Horn Hill Dental Team. |
"Thank you Lyndsay, for the positive review on your experience with us! We will be sure to pass this lovely comment onto Shanthi and the team, who will be glad to know they were able to provide you 5 star care! Thanks again Lyndsay!" - Horn Hill Dental Team. |
Gavin Robinson
Review Date: 12/11/2022.
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"Have been a patient at this practice for over 30 years and wouldn't trust anybody else to look after my teeth. The practice is very welcoming and spotlessly clean with highly professional, experienced, knowledgeable & attentive staff".
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"Thank you Gavin, for your positive feedback on your experience with us!" - Horn Hill Dental Team. |
"Thank you Pat for your positive comments! It is completely normal to feel some sort of anxiousness when attending the dentist, and you are not alone in this. We are glad that we managed to put you at ease regardless of your dental anxiety. It is lovely to see your comments on both the efforts of the dentist and the dental nurse. Many Thanks again Pat". - Horn Hill Dental Team. |
ValentinemP
Review Date: 11/11/2022.
Source: Yell Reviews. |
"It could not have been better. David explained very clearly and succinctly what he was going to do and then just did it exactly as he had said without any fuss. He then talked in some detail about after care and likely issues.
By the way I have yet to see a drop of blood! A thoroughly professional performance if I may say so and in the circumstances well worth the cost". |
"Thank you for your review regarding your experience receiving your dental care, we are thrilled to hear it was a positive one! We will be sure to pass your kind message on to Dr David Smith. You are welcome back anytime!" - Horn Hill Dental Team. |
Lynne Goodwin
Review Date: 11/11/2022.
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"I have always found all the staff at the practice helpful , kind ,and patient from the Receptionists to the Dentists. Dr Smith is reassuring for those who feel fear of dental treatment and explains everything to you before starting and through your treatment. The practice is kept to a high standard with hygiene being of the utmost importance.I would highly reccommend Horn Hill Dental Practice to everyone".
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"Thank you Lynne for your incredibly kind comments regarding your experience at Horn Hill. We are particularly glad to see your comments on our staff members, we will be sure to pass these messages onto the team! We are happy that you were made to feel reassured & at ease during your appointment. We feel the cleanliness and hygiene of the practice is one of the most important aspect, so we are glad to see that this was noted by yourself. Thanks again Lynne". - Horn Hill Dental Team. |
"Thank you for your kind and positive review! We are glad to hear your comments on our team members and the cleanliness of the practice". - Horn Hill Dental Team. |
"Thank you for your positive comments on your experience with us, we are elated to hear that it was an "excellent one"! We are glad to hear that you felt at ease, pain free and something we rarely hear, relaxing. We are happy to hear that our team was "exemplary" at taking care of you and hope we can continue to do so. Many thanks again, Michelle." - Horn Hill Dental Team. |
"Thank you Lydia for your positive comments on your experience with us at Horn Hill Dental Practice! We are glad that you felt at ease during your appointment and that you would recommend us to others!" - Horn Hill Dental Team. |
MichaelB-136
Review Date: 07/11/2022.
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"I was referred to the hospital by my dentist because I needed a difficult tooth removal with possible stitches. David the dentist was fantastic really put me at ease and removed the tooth with relative ease and was honestly the best dentist I have ever used".
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"Thank you Michael for your positive comments on your experience with us at your appointment! We are glad that Dr David Smith kept you at ease during your appointment, we will be sure to pass these kind comments onto him". - Horn Hill Dental Team. |
SallyE-133
Review Date: 07/11/2022.
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"The care and treatment I received at Horn Hill Dental Practice was second to none. Both the dentist and dental nurse were extremely good at their respective jobs and put me completely at ease. I never felt any pain whatsoever during my two root extractions".
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"Thank you Sally for your positive review on your experience with us! We are elated that you described our practice as "second to none". We are glad that the team could put you at ease during your treatment, and your kind words will be followed onto our team! Many thanks, again". - Horn Hill Dental Team. |
"Thank you Garry for your positive review! We are glad to hear that the practice met your expectations and that our staff were friendly and helpful towards you". - Horn Hill Dental Team. |
Disapointed777
Review Date: 03/11/2022.
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"I visited this dental practice today November 03 2022. I was very impressed with the treatment I received the surgery was spotless clean and the dental surgeon and his assistant treated me very well and explained the treatment plan to me the view from the surgery window was great as it overlooked green fields and farms".
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"We are glad to hear that your written review on your experience does not match your YELL display name! Thank you very much for your positive comments! We are glad to hear that the practice met your expectations and that our staff assisted you well during your appointment. Many thanks". - Horn Hill Dental Team. |
"Thank you Louise for your review on your experience with us! We are glad that we made you feel welcome and that you had such a positive experience at your appointment. We are also glad to hear that you would recommend us to others!" - Horn Hill Dental Team. |
"Thank you Chloe for your lovely review! We are glad that you found our practice clean and our team welcoming towards you. We are glad that we were helpful, accommodating and that you would recommend us to others! Thank you again Chloe!" - Horn Hill Dental Team. |
"Thank you Catherine, for your kind comments! We are glad to hear that your experience with us, was a positive one. It is completely normal to feel nervous when attending the dentist, and you are certainly not alone. We are glad to hear we provided a friendly and efficient service for yourself. Many thanks". - Horn Hill Dental Team. |
JamieR-465
Review Date: 22/09/2022.
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"I was referred to horn hill from my dentist after they couldn't preform the procedure.
I felt far more at easy under horn hills care. The dentist was great and said he could do everything I had been asking my dentist to do for almost 2 years. I had 4 teeth removed in just over an hour under sedation. I didn't feel anything and it felt like I had been in there a few minutes. To sum it up it was the best dentist experience I have had. The dentist and the receptionist were brilliant. I had very minimal pain afterwards, I also recived a email after the treatment to explain what they did. I am now waiting to see if I can be transferred to them, even though it is about a two and a half hour round trip". |
"Thank you very much for such positive comments on your experience with us at Horn Hill Dental Practice! We are glad to hear that we were able to make you feel at ease at your appointment and complete the treatment you desired. Thank you for your lovely comments regarding our team, these messages will be passed on. We hope to see you again soon!" - Horn Hill Dental Team. |
DonaldM-221
Review Date: 22/09/2022.
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"Having recently moved into the area my new dentist made a referral for me to attend Horn Hill. It is always a nervous experience visiting a dentist for work to be undertaken and more so when it's a new dentist. However, much to my great pleasure it turned out to be a very calming experience and my dentist Dr David Smith looked after me impeccably. I very much appreciated the care provided to me by all the practice staff".
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"Thank you for your very positive review Donald! It is completely normal to feel a level of anxiety when visiting the dentist, especially a new dentist...and you are not alone. We are glad to hear that during your experience you felt calm, reassured and looked after". - Horn Hill Dental Team. |
"Thank you for your positive review Jane! We are glad to hear that we made you feel at ease during your appointment. We are also pleased to hear you would recommend us to others".- Horn Hill Dental Team. |
Jenny FletcherReview Date: 24/08/2022.
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"I was sent to David Smith for an extraction appointment as my tooth would not get numb due to an infection. He made me feel very comfortable and at ease. The extraction went flawlessly with no pain!! Wonderful dentist!! Would highly recommend. Nurse was very reassuring and reception staff lovely. Thank you all x"
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"Thank you Jenny for your positive comments on your experience with us! We are elated with your comments and glad that you felt comfortable, reassured, at ease and that the treatment went well. It is also lovely to read your positive comments on our team, this message will be sure to be passed on! Thank you again Jenny!" - Horn Hill Dental Team. |
SarahJ-3066Review Date: 12/07/2022.
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"I visted Horn Hill dental practice to have two wisdom teeth removed, I am very nervous when it comes to going to the dentist, Dr Smith and his assistant were brilliant with me helping me feel relaxed and kept me feeling at ease. The process was extremely quick and I barely felt a thing. All the staff were friendly and helpful. Would highly recommend".
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"Thank you for your positive review Sarah! We are glad to hear that our team helped you feel at ease during your appointment. It is completely normal to feel some level of anxiousness when attending the dental practice, and you are not alone...infact around 53% of people in the UK admit to being "scared to visit the dentist", while 17% label their anxiety as a full blown phobia, refusing to attend at all. We are glad to hear that we were able to overcome this with you".- Horn Hill Dental Team. |
"Thank you for your positive review James! We are glad to know you were happy with the treatment and overall care you had received at Horn Hill Dental Practice!" - Horn Hill Dental Team. |
DonaldH-52Review Date: 29/06/2022.
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"From walking in the front door it was a very outstanding experience all the staff were very polite and friendly.
Dr David Smith was one of the best dentist I have ever met. Outstanding Business. I traveled 52 mile round trip and I would do it again. Thank You". |
"Thank you for your review Donald! We are glad to hear that you had such a positive experience with us. We take great pride in ensuring everyone feels welcome and accommodated, we are glad to hear this was the case with yourself". - Horn Hill Dental Team. |
LauraC-993Review Date: 13/03/2022.
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"Fantastic staff and Dentist. I had to take my mother with me as she has Dementia and the girls on the front desk made sure she was ok whilst I was having a tooth removed. This isn’t in their job description and made my life so much easier that day. As for the dentist and his nurse, I simply have never been treat better anywhere. He explained everything to me first and when taking the tooth out the nurse was rubbing my shoulder, which calmed me down. This really is a fantastic practice and absolutely spotless xx".
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"Thank you Laura for your lovely review! We are really glad to hear that you had such a positive experience with us. It was a pleasure to look after both yourself and your Mother". - Horn Hill Dental Team. |
CatherineC-411Review Date: 03/02/2022.
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"Many thanks to Dr Smith & Staff at Horn Hill Dental Practice.
As you know i was very anxious about having my wisdom tooth removed . Thank you for putting my mind at ease and your care kindness and advice before, during And after the procedure". |
"Thank you Catherine, for your positive review! It is completely normal to feel a level of anxiousness when attending the dental practice, you are not alone. We are glad to hear that you felt at ease regardless of these anxieties, during the entirety of your appointment". - Horn Hill Dental Team. |
"Thank you for your positive comments on your experience at Horn Hill Dental Practice! We are glad to hear that you would recommend us to others". - Horn Hill Dental Team. |
Michelle MacdonaldReview Date: 14/09/2021.
Source: Facebook Recommendations. |
"I was referred to David Smith to repair my mouth from bad dental surgery. He was absolutely fantastic. He explained everything he would do and was very calm and reassuring. His dental nurse Emily was fantastic and stroked my shoulder all the way throughout the treatment. Highly recommend. Thankyou for taking care of me".
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"Thank you Michelle for your very positive feedback on the care you received at Horn Hill Dental Practice. I'm glad we could help you feel calmed and reassured during your appointment. We will pass these kind words onto Dr Smith and your assigned dental nurse on this occasion - Emily, who will be thrilled to know about these lovely comments. Thank you again, Michelle".- Horn Hill Dental Team. |
AreviewerA-900
Review Date: 08/09/2021.
Source: Yell Reviews. |
"Have been a patient at this practice for over 20 years the dental team are all friendly and caring I trust the dentist he explains clearly any treatment I may need, I feel supported and listened to all treatment I’ve had has been pain free, can’t recommend this practice enough".
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"Thank you for your kind review of your experience at Horn Hill Dental Practice! We are glad to hear of your positive comments, but also your continued support and attendance over many years at the practice!"- Horn Hill Dental Team. |
"Thank you Susan for your positive feedback on your recent appointment with us at Horn Hill! We are glad we could help you receive emergency care while in the area and we hope you managed to enjoy the rest of your holiday!". - Horn Hill Dental Team. |
"Thank you for your review. We are glad to hear that our team made you feel at ease during your appointment!". - Horn Hill Dental Team. |
Nichola LashmarReview Date: 2021.
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"Went to this dentist petrified, as my experiences with dentists have not been so good in the past. I can't thank them enough at how kind they were, especially david, he put my mind at ease straight away. I would recommend this dentist highly to anyone, especially people that are anxious about dentists. 5 stars for me".
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"Thank you Nichola, this is a lovely review! We are glad to hear your experience was positive with us, that we had put you at ease during your appointment and that you would recommend us to others!"- Horn Hill Dental Team. |
Sue HollandReview Date: 07/05/2021.
Source: Facebook Recommendations. |
"Finally after suffering since June last year, horn hill was recommended to me. So my infected tooth has been taken out at hornhill dental surgery in millom. Can't thank them enough. Almost painless and obviously well equipt to deal with nervous patients".
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"Thank you Sue, for your positive comments on your experience with us! We are glad we could help get you out of pain and you were satisfied with the care you received". - Horn Hill Dental Team. |
Sharon GreenhowReview Date: 09/06/2018.
Source: Facebook Recommendations. |
"Really can't praise this practice enough. Went to have a root removal on Wednesday. Was a little nervous but Dr Smith put me at ease instantly. Explained the procedure step by step. It was absolutely painless. I can't believe how well it went and I have had very little trouble since I came home only a little tenderness. I will never worry again having tooth surgery. Thank you very much Horn Hill Dental Practice".
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"Thank you for your very positive feedback Sharon! We are glad we could put you at ease and make your experience as pain-less as possible!".- Horn Hill Dental Team. |
Horn Hill Dental Practice,
1 Horn Hill,
Millom,
Cumbria,
LA18 5DP.
01229 772319.
1 Horn Hill,
Millom,
Cumbria,
LA18 5DP.
01229 772319.